Gillman Auto-posted 2 months ago
$1,800 - $3,500/Yr
Full-time
Houston, TX
1,001-5,000 employees
Motor Vehicle and Parts Dealers

IF YOU LOVE CARS, CAN PROVIDE GREAT CUSTOMER SERVICE AND UNDERSTAND THAT A SALES POSITION HAS THE POTENTIAL TO ALLOW YOU TO EARN A GOOD LIVING, THEN THIS IS THE PLACE FOR YOU. #1 Priority - Great Customer Service #2 Priority - Generate Sales Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service-someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

  • Greet service department customers promptly and courteously
  • Listen to each customer and clearly articulate maintenance service needs to techs
  • Upsell recommended/additional services using low-pressure, high-integrity methods
  • Provide accurate estimates of repair/maintenance costs
  • Adhere to dealership policy on customer vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended pre-paid maintenance services
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Walk clients to their vehicles to ensure the customers are 'Satisfied' prior to leaving
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
  • Medical/Dental/Vision/Life
  • 401(k) with company match
  • Employee discounts
  • Drug-Free work environment
  • E.O.E
  • Paid vacation
  • Holiday Pay
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