Express Service Advisor

Penske • Madison, WI

82d

About The Position

East Madison Toyota, a Penske Automotive Group dealership, is looking for an Express Service Advisor to join our team and deliver extraordinary customer experiences. At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our service team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Express Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, and relaying important information about vehicle maintenance and repairs to customers, while providing accurate cost estimates.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive 'team-player' attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• High school diploma or the equivalent or equivalent combination of education and experience.
• Valid Driver's License.

Nice To Haves

• Prior experience in service department.

Responsibilities

• Ensure customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity accuracy, and courtesy.
• Strive to grow the dealership and your career by hitting challenging monthly goals.

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What This Job Offers

• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: High school or GED