Express Service Advisor

Castle Chrysler Dodge Jeep Ram of Naperville•Naperville, IL

11d•$61,000 - $83,000

About The Position

Are you looking for a way to start a career in automotive? Do you enjoy customer service? As an Express Service Advisor , this position is a great way to gain entry into the industry. Our team at Castle Chrysler, Dodge, Jeep, Ram in Naperville is looking for an Express Service Advisor to join our team. What We Offer 401(K) with employer match Major Medical & Dental (50% employee paid premium) Vision Voluntary Benefits (Accident, Critical Illness, Disability, and more) Life Insurance Paid Time Off Employee vehicle purchase discounts Flexible work schedule Career advancement

Requirements

Previous automotive experience is preferred
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Valid driver's license and meet insurability standards

Nice To Haves

Previous experience at “quicky” lube shops, department store auto shops or dealerships a plus
Self-motivated and enthusiastic presence in a team environment

Responsibilities

Ability to work under pressure and handle a busy workload under sometimes stressful conditions
Have some experience in Customer Service/ Sales, ideally in automotive
Love to help people and find ways to create happy customers
Ability to multi-task and work in a fast paced environment
Have a naturally happy and outgoing demeanor
Work alongside your dealership peers to create an exceptional customer experience geared to drive customer loyalty and retention
Be a great teammate to your co-workers, always willing to go above and beyond
Report to management any circumstances that compromise the integrity of the dealership
Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly, compassionately, and timely