Express Service Advisor

Giles Nissan Lafayette•Lafayette, LA

4d•$30,000 - $40,000

About The Position

Now is the perfect time to join our team and become part of an exciting new chapter. Currently, we are looking to add an entry-level express service advisor to our service department at Giles Hyundai in Alexandria. WHAT DO YOU GET? Competitive Compensation: We value our service team and compensate them accordingly. Expect an average first-year income of $30,000 - $40,000, with potential for substantial growth with experience. We offer competitive commissions for internal, warranty, and customer pay sales, alongside bonuses for exceptional customer satisfaction scores. Career Development: We're committed to your career growth. Our transparent career path enables you to take control of your future, with opportunities for advancement within just 2 to 3 years. We anticipate promotions within the first 6 months. Apply to discover more about your potential career trajectory. Management & Sales Support: Benefit from superior sales support from our experienced team of management and service staff. Comprehensive Benefits: Including medical and dental coverage, paid vacation, and a 401k retirement option. WHAT ARE WE SEARCHING FOR? We're seeking an individual who takes pride in their work and is committed to helping the people of Alexandria keep their cars on the road. While experience in an automotive service department is preferred, it's not mandatory. We highly value experience in customer service roles within the public sphere. The ideal candidate is ambitious, confident, outgoing, creative, professional, and hardworking. Other qualities we seek include: Organized and friendly demeanor Demonstrated ability to manage others Exceptional time management skills Excellent communication skills with customers Professional, well-groomed appearance Consistent record of service and sales success Strong commitment to positive customer satisfaction results Team-oriented and self-motivated Able to work with minimal supervision Clean driving record and valid driver’s license Someone who embodies and enables our core values: INTEGRITY: The highest standards of honesty, integrity, and sincerity EXCELLENCE : A continuous drive for excellence and self-improvement PROACTIVE RESPONSIBILITY : Dependable & proactively responsible for areas of influence. ONE TEAM: A professional team-player who deeply respects others SERVICE: A strong desire to serve our community, our customers, and each other WHAT DO YOU DO? As an Express Service Advisor, you'll be responsible for: Overseeing service orders and managing the flow of Drive Lane. Providing concierge support for all owner inquiries. Ensuring customer satisfaction remains high. Assisting in diagnosing vehicle problems and overseeing administration of warranty claims. Collaborating with upper management to make service department decisions. WHO ARE WE? We are Giles Automotive Group. We pride ourselves in living out our mission to be a “vehicle" that improves the lives of our employees, our customers, and our community. Our mission is more than a cute phrase or something we hang on our wall. The Giles Mission is central to how we help you advance, not just in your career, but as a person. We are interested in discovering your strengths and helping you leverage them to reach your personal and professional goals. Our mission impacts the way we help our clients, as we like to say we don't "sell" cars, we help people buy cars. And finally, our mission is reflected in our contribution to Acadiana. Please visit gilescareers.com to see some of our primary causes. Let's just say our culture is positive and progressive, especially for a car dealership. WHAT'S NEXT? If you're passionate about serving people and ready to make a meaningful career choice, we want to hear from you! Apply now and become part of a dynamic team where your talents are valued and your potential is limitless. Must be 21 or older with a valid driver's license and a decent driving record. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Organized and friendly demeanor
Demonstrated ability to manage others
Exceptional time management skills
Excellent communication skills with customers
Professional, well-groomed appearance
Consistent record of service and sales success
Strong commitment to positive customer satisfaction results
Team-oriented and self-motivated
Able to work with minimal supervision
Clean driving record and valid driver’s license
Someone who embodies and enables our core values: INTEGRITY: The highest standards of honesty, integrity, and sincerity EXCELLENCE : A continuous drive for excellence and self-improvement PROACTIVE RESPONSIBILITY : Dependable & proactively responsible for areas of influence. ONE TEAM: A professional team-player who deeply respects others SERVICE: A strong desire to serve our community, our customers, and each other
Must be 21 or older with a valid driver's license and a decent driving record.

Nice To Haves

experience in an automotive service department is preferred
highly value experience in customer service roles within the public sphere
The ideal candidate is ambitious, confident, outgoing, creative, professional, and hardworking

Responsibilities

Overseeing service orders and managing the flow of Drive Lane.
Providing concierge support for all owner inquiries.
Ensuring customer satisfaction remains high.
Assisting in diagnosing vehicle problems and overseeing administration of warranty claims.
Collaborating with upper management to make service department decisions.