Express Service Advisor

DAHL•Onalaska, WI

24d•Onsite

About The Position

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making! In this fast-paced position at Dahl Honda in Onalaska, WI, you will put your customer service skills to good work by taking care of our express service guests. Greet them with a smile as they enter the facility, ensure we take care of their vehicle service needs and communicate with them throughout the process. We will train you on your system and process - just bring your customer service experience and be ready to succeed!

Requirements

Organized and friendly personality
Fantastic communication skills with your customers
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Nice To Haves

Previous automotive knowledge/experience is helpful, but not required

Responsibilities

Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Communicate with technicians and relay helpful information back to the customer