Express Service Advisor | Beaverton Kia | 4-Day Work Week

Lanphere Enterprises, Inc.•Beaverton, OR

6d•Onsite

About The Position

Join the Only Kia Dealership on the Westside – Beaverton Kia! Beaverton Kia is growing fast, and we’re looking for a motivated Express Service Advisor to join our high-performing service team. Our busy service drive sees over 50 vehicles daily, and we sell more than 150 vehicles each month — which means plenty of opportunity and action for the right candidate. What We’re Looking For: We’re seeking someone with dealership experience, or large service facility, ideally as an Express Service Advisor or high-level Service Greeter. If you’re passionate about delivering top-tier customer service and thrive in a fast-paced, team-oriented environment, we want to hear from you! The Ideal Candidate Will Have: A proven track record of technical and customer service excellence A professional appearance and a positive, team-first attitude Excellent communication skills A desire to grow within a supportive, energetic dealership This is more than just a job — it’s a chance to build a long-term career surrounded by fellow car enthusiasts who love what they do. Apply today and take the next step in your automotive career with Beaverton Kia! POSITION OVERVIEW If you radiate kindness and quality, have un-matched people skills, enjoy meeting new people every day and offering them A-1 customer service, you should consider this role. "What Can We Do For You Today" mentality is a must. A Beaverton Kia Express Service Advisor makes sure that every customer is driving a safe and reliable vehicle. You are the center of communication for service/repair activities and the liaison between customers and the technicians. You will serve as the primary point-of-contact for all automotive service and repair matters, and listen to and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. You will make sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our guests don't necessarily want to bring their cars in for service. Our Express Service Advisors are responsible for assuring their visit is comfortable and that their vehicle is repaired right the first time and in the shortest time possible.

Requirements

CDK experience is a huge plus, and will put you in first position for interviews
Excellent communication skills with a customer focus and friendly, helpful attitude
Patience, empathy, conscientiousness, commercial awareness and a desire and willingness to learn
A smile on your face and in your voice at all times
Flexible schedule to cover dealership hours, including Saturdays (four day work weeks)
Chosen candidates will pass background and drug screening

Responsibilities

Build customer relationships through a proper meet-and-greet
Train the customer on proper maintenance using maintenance menus (reliability)
Complete a thorough vehicle health check by doing a 27-point inspection (safety)
Communicate effectively with the customer by giving feature/benefit presentations
Let the customer decide, yes or no
Follow up on customer-declined repairs
Hold everyone accountable to the mission

Benefits

WEEKLY PAY
Medical, Dental, Vision, Pharmacy – an industry leader in benefit offerings (employer pays more than 80% of the employee-only premium)
Income replacement insurance (short- and long-term disability), critical illness, accident, life, and more
Paid time off (start accruing on day one)
Take your Birthday off (BirthdayAway)
Employee purchase plan (vehicles, motorcycles/ATVs, service, parts, apparel, gear, and more)
Employee assistance program
Company-paid life insurance
Flexible spending plan or health savings account; daycare spending plan
Top rated 401(k) w/employer match
Years of Service Awards (be rewarded for your loyalty and longevity)
Pet insurance discount programs
Plus more