Express Service Advisor

Swickard Anchorage PAV, LLC d/b/a Porsche Audi Volkswagen of Anchorage • Anchorage, AK

71d

About The Position

The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.

Requirements

• Demonstrates a high 'HQ' (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Certifications: A valid driver's license.
• Strong understanding of automotive terminology and mechanical principles.
• Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
• Customer service focuses on building trust and rapport.
• Ability to actively listen, identify customer needs, and address concerns effectively.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in computer skills and dealership management software (DMS).
• Ability to work independently and as part of a team.

Responsibilities

• Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
• Conduct visual inspections or road tests (as needed) to gather information.
• Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
• Obtain customer authorization for repairs before proceeding.
• Provide regular updates on service progress and address any customer questions or concerns promptly.
• Explain completed repairs and associated charges in detail.
• Follow up with customers after the service to ensure satisfaction and address any lingering issues.
• Schedule service appointments according to technician availability and customer needs.
• Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
• Liaise with technicians, accurately communicating customer concerns and repair details.
• Track service progress and ensure timely completion within quoted timeframes.
• Process customer payments and ensure accurate invoicing.
• Maintain detailed service records for each vehicle.
• Uphold safety regulations and shop protocols within the service department.
• May perform basic inspections or prepare vehicles for technicians.
• Other duties as assigned.

Benefits

• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM.
• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support.
• Competitive benefits package: Insurance: medical, dental, vision, life and pet insurance.
• Optional disability coverage.
• 401k plan – invest in your future!
• PTO and paid Holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED