Title Express Processor - On Site

Copart•Dallas, TX

1d•$21 - $24•Onsite

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles and title paperwork and working with financial institutions and vehicle owners. Opening/scanning mail received. Call queue (ability to answer basic TE questions, give claim updates, and direct caller to correct party/team if applicable). Total Loss Packets (create and send all documents required per state guidelines). Initial lien holder calls (calls are to secure payoff information, letters of guarantee, and copies of titles). Initial calls to owners/insureds (these are customer-specific tasks, and they are used to inform the owner of the packet that will be sent to them). Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed. Follow-up calls to lienholders (for documents listed above in the initial call). Will send out revised packets to the owners/insureds as needed. Will be held to the internal cycle times and other auditable criteria. Mail Approvals—Reviewing all mail to ensure that documents are compliant per state guidelines. Launch the "Okay to Pay" from the owner/insured to the insurance company after the final review of the file for compliance. Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation. Other tasks as assigned by management.

Requirements

1 plus years of office customer service experience
Education: HS degree
Proficient in basic office equipment and with Microsoft products
Ability to identify/analyze vehicle title documents within company and State guidelines
Ability to work closely with state DMVs and lienholder entities
Problem solver
Ability to multitask
Basic 10-key proficiency
Ability to work in a fast-paced environment
Excellent communication skills—written and verbal
Excellent customer service skills and attitude
Basic math skills
Ability to delegate/prioritize workflow
Ability to work independently or in a team environment
Ability to read/write in English fluently and effectively
Valid driver's license
Occasional overtime as needed

Responsibilities

Assisting auto insurance companies with procurement of vehicle titles and title paperwork
Working with financial institutions and vehicle owners
Opening/scanning mail received
Answering basic TE questions, give claim updates, and direct caller to correct party/team if applicable
Creating and sending all documents required per state guidelines
Securing payoff information, letters of guarantee, and copies of titles
Informing the owner of the packet that will be sent to them
Following up on needed documents or corrected documents needed
Reviewing all mail to ensure that documents are compliant per state guidelines
Launching the "Okay to Pay" from the owner/insured to the insurance company after the final review of the file for compliance
Monitoring and working a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation
Other tasks as assigned by management