Express Lube Service Advisor

Carter Machinery Careers•Elkridge, MD

2d•$63,000 - $75,000•Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Express Lube Service Advisor in Elkridge, Maryland. The Express Lube Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Seeking candidates with Minimum two years’ service related experience; heavy equipment exposure; High School diploma or equivalent. Requirements for the Express Lube Service Advisor position include: Must be proficient with Microsoft Office Products. Must have excellent customer service skills and the ability to deal with stressful situations. Must be a strong communicator with excellent oral and written communication skills. Must be able to effectively multi-task. Must have an attention to detail. Working knowledge of the function and repair of heavy construction equipment preferred. Must be able to work any shift. Promote a positive customer experience. Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way. Physical requirements must be met for the Service Advisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Requirements

Minimum two years’ service related experience
Heavy equipment exposure
High School diploma or equivalent
Must be proficient with Microsoft Office Products
Must have excellent customer service skills and the ability to deal with stressful situations
Must be a strong communicator with excellent oral and written communication skills
Must be able to effectively multi-task
Must have an attention to detail
Must be able to work any shift
Physical requirements must be met for the Service Advisor job, including the ability sit or stand for prolonged periods of time
Able to lift, carry and maneuver items up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Nice To Haves

Working knowledge of the function and repair of heavy construction equipment preferred

Responsibilities

Communicating with internal and external customers to gather information regarding equipment issues
Providing repair status updates while repairs are in progress
Opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way