Express Lube Advisor
About The Position
Ramsey Mazda is growing fast, and we’re looking for an Express Lube Advisor who brings energy, professionalism, and a passion for delivering an exceptional guest experience. If you thrive in a fast‑paced environment, enjoy helping people, and want to be part of a team that takes pride in doing things the right way, we want to meet you - APPLY TODAY! As our Express Lube Advisor, you’ll be the welcoming face of our service drive. You’ll greet customers, listen carefully to their needs, and clearly communicate recommended services. You’ll also be the essential link between our technicians and customers—ensuring transparency, accuracy, and a confident, positive experience from start to finish. This role reports directly to the Service Manager and plays a key part in our customer loyalty journey.
Requirements
- Strong attention to detail and sense of urgency
- Excellent verbal communication
- Ability to type efficiently and accurately
- Basic math and computer skills
- Strong personal accountability and follow‑through
- Adaptability and willingness to embrace change
- Team‑first mindset with a positive attitude
- Commitment to continuous learning and improvement
- High School graduate or equivalent, 18 years or older required
- We are a drug free workplace
Responsibilities
- Professionally answer incoming customer calls
- Greet service guests warmly and guide them through the Initial Customer Contact process
- Identify and confirm customer concerns, providing clear explanations of service needs, pricing, and timelines
- Perform vehicle walk‑arounds to assess needs
- Prepare accurate repair orders using ADP
- Offer and review multi‑point inspections with customers
- Provide upfront, accurate estimates and obtain proper approvals
- Dispatch repair orders efficiently per departmental guidelines
- Maintain contact with customers during service
- Clearly communicate technician findings and recommendations
- Deliver vehicles promptly and professionally
- Process payments and ensure a polished Customer Delivery experience
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
