Express Lane Service Advisor
About The Position
Since 1929, our 3rd generation family-owned business continues to value and support the community we choose to call home. We believe in offering quality automotive products and services in a professional and friendly environment. Our knowledgeable, factory-trained team is recognized for building relationships that last generations by providing a memorable, customer-first experience. Kolosso’s vision is to continue to be your automotive dealer and employer of choice. Our success will be driven by a values-based culture continuously striving to create a professional, fun and rewarding environment while offering a world-class customer experience. Compensation/Pay : $17-$18 per hour depending on bonus also depending upon experience and credentials
Requirements
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
Responsibilities
- Oversee service orders and flow of Drive Lane.
- Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
