Express Lane Manager
About The Position
Southern 441 Toyota, a fast-growing, state-of-the-art dealership known for its dedication to delivering exceptional customer experiences while upholding the prestige and standards of the Toyota brand, is seeking an Express Lane Manager to join our team. In this role, you will lead the express service team, ensuring vehicles move quickly through the lane while maintaining high-quality, accurate service. As Express Lane Manager, you’ll play a key role in driving urgency and efficiency within the service department. You will oversee daily operations, coach and motivate your team, and implement processes that keep workflow smooth and profitable. This is a fantastic opportunity for a motivated professional to grow within a dynamic and supportive environment while making a direct impact on customer satisfaction and dealership performance.
Requirements
- Proven experience in automotive service, preferably in express or quick-turn operations.
- Strong technical knowledge of vehicle maintenance and the ability to understand and oversee common service procedures.
- Demonstrated leadership, coaching, and organizational skills to drive team performance.
- Highly motivated, proactive, and results-oriented with a strong drive to improve processes and throughput.
- Excellent communication and problem-solving abilities.
Nice To Haves
- Familiarity with dealership service processes is a plus.
Responsibilities
- Lead and motivate express lane technicians to maintain fast, accurate service.
- Manage daily express lane operations, prioritizing speed, workflow, and throughput.
- Monitor technician productivity and adjust staffing or workflow to prevent delays.
- Ensure all services are completed efficiently without sacrificing quality or safety.
- Identify opportunities to improve processes, reduce wait times, and maximize revenue.
- Collaborate with service and parts teams to keep the lane running smoothly.
- Step in to support other service department areas as needed, including assisting or managing when other managers are off.
- Take initiative to address operational gaps or issues outside of the express lane scope without direct instruction.
- Coach and mentor team members across the service department when opportunities arise.
- Maintain flexibility to handle additional duties as required to ensure smooth department operations.
Benefits
- Competitive pay with bonus opportunities
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth within Southern 441 Toyota
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
