Express Department Lead

Toyota of Colorado Springs • Colorado Springs, CO

1d • $4,750 - $4,750

About The Position

Competitive Pay: $4750 per month Work Schedule: Monday-Friday, Saturdays as needed Anticipated Application Deadline: 1/11/2026 Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be! At Baxter, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Make it matter through being a caring team member. Are authentic and communicate with transparency and kindness. Welcome differences by seeking, listening, and learning from diverse perspectives. At Baxter we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER! Your Purpose as a Express Lane Supervisor: Supervises a small group of Express Lane employees. Advises customers about necessary service for routine maintenance. Ensure that customers receive prompt, courteous, and effective service Drive the sale of technicians' time to meet departments sales forecast Prioritize required services, and be prepared to provide options upon request. Keep customer informed on completion times, service expenses, and possible changes. Ensure customer has a positive dealership experience ? Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle. Explains the work performed and the repair order charges to the customer. Handles customer complaints. ? Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Maintains a professional appearance. Keeps work area clean. Other duties as assigned by Management

Requirements

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• High School diploma or equivalent required
• One year of experience in an express lane advisor role strongly preferred
• Must have computer proficiency

Nice To Haves

• A team-first always perspective with a desire to win together attitude.
• An innate desire to help others in all ways possible.
• Dedicated to creating meaningful outcomes in everything you do.
• Welcomes difference by seeking, listening, and learning from diverse perspectives.
• Authentically communicates with transparency, empathy, and kindness.
• Forever curious and motivated by a passion for continuous improvement.

Responsibilities

• Supervises a small group of Express Lane employees.
• Advises customers about necessary service for routine maintenance.
• Ensure that customers receive prompt, courteous, and effective service
• Drive the sale of technicians' time to meet departments sales forecast
• Prioritize required services, and be prepared to provide options upon request.
• Keep customer informed on completion times, service expenses, and possible changes.
• Ensure customer has a positive dealership experience ? Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints. ? Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area clean.
• Other duties as assigned by Management

Benefits

• Competitive Pay: $4750 per month
• Flexible Work Schedule: Monday-Friday, Saturdays as needed
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED