Export Agent

Priority Worldwide Services•Hanover, MD

13h•$50,000 - $70,000

About The Position

The Export Agent plays an essential role in our international operations team, managing both Air and Ocean Export shipments from quote to delivery. You are a detail-oriented, customer-focused professional who thrives in a fast-paced, collaborative environment. You will serve as a principal representative to customers and maintain strong relationships with vendors, agents, and regulatory authorities to ensure smooth, compliant, and cost-effective international shipments. Attention to detail, strong communication, and a willingness to learn are essential. Candidates should be adaptable to working with people of diverse cultural and linguistic backgrounds. At the heart of our business, the Export Agent ensures the timely, efficient, and compliant movement of international freight via air and ocean. This includes coordinating routings, preparing documentation, managing carrier and agent relationships, and communicating with clients to deliver the Ultimate Customer Experience.

Requirements

2+ years of Export experience (Air, Ocean, or both)
Excellent customer service and communication skills
Solid understanding of international export documentation and regulations
Ability to multi-task and prioritize in a fast-paced environment
Strong problem-solving and organizational skills

Nice To Haves

Experience with CargoWise preferred

Responsibilities

Assess clients’ requests/emails, acknowledge promptly, and action or assign to the appropriate team
Manage and oversee Air and Ocean Export shipments from booking through delivery
Handle carrier bookings, ensuring timely and cost-effective routings
Complete and audit FMC filings, MARAD reporting, and carrier compliance as applicable
Review and approve carrier contracts and rate negotiations
Prepare and review export documentation (commercial invoices, packing lists, certificates of origin, legalized documents, chamber documents, letters of credit, etc.)
File AES and review for accuracy and compliance
Handle Dangerous Goods (DG) review and documentation preparation
Coordinate CRP/Secured Shipments as required
Liaise with international and domestic agents to ensure smooth operations
Complete rate requests and quotations as needed
Track cargo and proactively update clients
Pre-alert shipments and ensure accurate invoicing
Maintain and present export reports and shipment statistics
Monitor and manage shared team inboxes (exports mailbox and sea/air folders)