Expert Team Associate

Staples Inc. • Framingham, MA

4h

About The Position

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of
all sizes to offer products and services to meet our customers’ unique needs. We
are committed to understanding our customers and use best-in-class sales tools
and technology to find the best solutions. We’re constantly discovering new ways
to reach our goals, taking time to develop our skills, and investing in our
career growth, so we can enjoy lucrative opportunities and grow our careers both
within and beyond sales.

As a SMB Expert Representative, you will play a crucial role in engaging
customers, understanding their needs and effectively communicating the value of
our products. You will interact with customers through email, phone, and
Microsoft Teams video meetings. Your ability to demonstrate professionalism,
build rapport, overcome objections, and close deals through written and verbal
communication will be key to driving customer loyalty and revenue growth. An
important aspect of this role is to be customer centric and growth-oriented,
aiming to help our customers grow their business with Staples

Requirements

• Act as a dedicated expert for Staples’ small to mid-sized business accounts.
• Drive growth through proactive lead generation and consultative, solution-based support.
• Strengthen customer loyalty with personalized engagement and effective issue resolution.
• Enhance satisfaction and conversion by building trust and confidence in the Staples partnership.
• Thrive in a dynamic sales environment, confidently promoting product solutions and influencing customer decisions.
• Strong organization and time management skills; ability to juggle multiple priorities and deliver timely results.
• Effective communication skills, both written and verbal, with a positive and professional demeanor.
• Ability to navigate multiple software applications simultaneously.
• Minimum 1+ years’ experience in a customer-focused, customer service, or sales role.
• Experience using a computer, Excel, and Outlook.
• Proactive nature and exceptional typing ability (60 wpm).
• Previous experience using Salesforce or a comparable sales tool.

Nice To Haves

• Higher Secondary or Vocational Education preferred.
• Experience working in a sales environment and placing orders on behalf of customers.
• Confidence to promote product solutions and influence customers to buy from Staples.

Responsibilities

• Engage customers through email, phone, and Microsoft Teams video meetings, responding promptly and professionally via Staples systems.
• Understand customer needs, provide solutions, and promote Staples products with confidence and expertise.
• Maintain accurate Salesforce records to manage workflow and sales pipeline effectively.
• Conduct account research, analyze sales trends, and prepare for customer interactions to drive growth.
• Navigate contract types and account setups, manage pricing conversations, and participate in ongoing training.
• Leverage product knowledge and selling skills to build trust and convert conversations into sales leads.
• Qualify, manage, and close sales leads, capturing key information and ensuring smooth handoff to appropriate teams.
• Collaborate with Category Sales Specialists and Customer Service to resolve issues and ensure customer satisfaction.
• Deliver against performance targets and service KPIs, including revenue, opportunity generation, close rate, and customer satisfaction.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED