Expert, SMB Sales Development

About the position

As an Expert in SMB Sales Development (SDR) at T-Mobile for Business, you'll play a crucial role in driving our growth by identifying and creating new business opportunities through cold outbound prospecting within the small and medium business segment. Your efforts will help build a robust pipeline for our sales team. By engaging with prospects and understanding their needs, you'll contribute significantly to expanding our customer base and driving our overall success. Your role is essential in uncovering potential leads and setting the stage for our sales team to close deals.

Responsibilities

• Conduct cold outbound prospecting via phone, email, and social media to generate new business leads.
• Manage and cleanse data in the Salesforce CRM system, and maintain accurate and up-to-date records of all prospecting activities.
• Email and call prospects to understand and build their interest in TFB solutions.
• Carefully follow the follow-up sequence, lead management process in Salesforce, and the qualification process to qualify leads.
• Provide feedback to the Marketing team on lead quality, processes, and performance.
• Qualify leads and set appointments for the sales team.
• Research and identify potential customers and key decision-makers within target accounts in the small to mid-sized business space.
• Collaborate with the sales and marketing teams to develop and refine outreach strategies.

Requirements

• High School Diploma/GED (Required)
• Less than 2 years Call center/sales experience Required
• Strong understanding of sales principles and techniques, including prospecting, lead qualification, and closing deals.
• Experience in outbound sales and a proven track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members.
• Strong written and verbal communication abilities.
• Ability to establish and cultivate initial client relationships, including setting up meetings and connecting with key contacts within the organization.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently.
• Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.
• Familiarity with CRM systems like Salesforce and other sales enablement tools.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs