Expert Service Coordinator

AgriVision Equipment and PrairieLand Partners•Pacific Junction, IA

21d

About The Position

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America. We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri. We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority. Look Forward. Adapt Often. Lead Always. General Purpose: The Expert Services Coordinator is responsible for overseeing the buildout, accuracy, and ongoing maintenance of AgriVision Equipment and PrairieLand Partner’s (AVE-PLP) Job Code Database within the John Deere Expert Services system. This role serves as the central point of coordination between Expert Services, service operations, and AVE-PLP leadership to ensure consistent, accurate, and efficient use of John Deere Expert Services across the organization. This position reports to the Aftermarket Support Manager.

Requirements

Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.
Strong understanding of John Deere dealership service operations, labor standards, and technician workflows.
Ability to analyze service data, technical documentation, and OEM standards to drive consistency and efficiency.
Excellent organizational skills with the ability to manage, prioritize, and execute multiple initiatives.
Strong communication skills with the ability to collaborate effectively with technicians, service leadership, and OEM partners.
Experience developing and delivering technical, operational, or process-related training.
Must have reliable transportation.
Must have and maintain a valid Driver’s License.
Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
Three or more years of experience in service operations required.
An equivalent combination of education and experience may be substituted on a year for year basis.

Nice To Haves

Working knowledge of John Deere Expert Services, DealerPath, and Marketing Service Times (MSTs) preferred.
Associate’s Degree is preferred.

Responsibilities

Lead and prioritize the complete buildout and ongoing maintenance of the Expert Services Job Code Database for AVE-PLP.
Serve as the primary liaison between the Expert Services team and AVE-PLP leadership, providing updates, insights, reporting, and recommendations.
Build, manage, and continuously improve the Expert Services Job Code Database to support service efficiency, consistency, and profitability.
Regularly analyze John Deere Expert Services and Marketing Service Times (MSTs) using John Deere’s DealerPath website and apply findings to job codes, labor standards, and service processes.
Manage and maintain the John Deere Service Admin Portal (SVAP), including setup, accuracy, compliance, reporting, and ongoing administration.
Oversee all service agreements created within SVAP, ensuring agreements are properly structured, maintained, and aligned with dealership and John Deere requirements.
Communicate changes, updates, and additions related to John Deere Expert Services and service agreements to all relevant personnel within AVE-PLP.
Act as AVE-PLP’s internal and external technical specialist for John Deere Expert Services, supporting both internal teams and customer-facing conversations when appropriate.
Develop and deliver internal and external training related to John Deere Expert Services, job codes, SVAP processes, and best practices.
Consult with Service Technicians, Service Managers, and other technical resources to ensure job codes, agreements, and Expert Services content accurately reflect real-world repair requirements and field conditions.
Establish and maintain a structured feedback intake and escalation process for Expert Services, ensuring ongoing issues and recommendations from locations are tracked, prioritized, and addressed beyond the first year.