Expert, Quality Operations Specialist - Location Flexible

Pacific Gas And Electric Company•Oakland, CA

3d•$116,000 - $194,000•Hybrid

About The Position

PG&E is seeking an experienced business professional to be a member of the Electric Compliance Controls Validation Team. The Controls Validation Team is responsible to develop quality management plans for process improvements to assure compliance quality control measures are implemented and effective. This role will have a high level of visibility with PG&E leadership and will support one or many aspects of the Controls Validation Team’s scope. A strong applicant will have deep technical, regulatory, and operational expertise, and bring a structured approach to identify external regulatory requirements, benchmark internally and externally, validate process controls, and summarize findings. The work strengthens PG&E’s safety culture and compliance posture and reinforces PG&E’s commitment that Everyone and Everything is Always Safe, advancing enterprise learning, transparency, and continuous improvement across investigations. Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E’s service territory. This position is hybrid, working from your remote office (within PG&E service territoru) and assigned office based on business needs.

Requirements

High School Diploma or equivalent
7 years of progressive experience in utility operations or in other highly regulated industry
2 years of experience with causal evaluation methods and investigations in the utility industry
Travel throughout the service territory 70% of the time.

Nice To Haves

Master’s Degree or equivalent experience.
Experience in regulatory oversight, audit readiness, and leadership.
Familiarity with California and Federal regulatory programs related to Electric Operations.
Knowledge of operations, maintenance, and engineering program processes and procedures.
Proven ability to prepare materials for and effectively communicate/present findings to senior and executive leaders with clarity, gain consensus on path forward.
Working knowledge of process instrumentation and controls and/or structured process improvement or process reengineering.
Ability to interview personnel at all levels to validate process and controls.
Knowledge of work methods and procedures in order to accurately identify risks and areas for improvement.
Ability to work independently and be effective in team settings.
Leadership or facilitation training (e.g., crucial conversations and facilitative leadership).
Certified Internal Auditor (CIA) or equivalent
Completion of professional auditor training
Causal Evaluation Certification (e.g., Barrier Analysis, Fault Tree, 5-Whys, HFACS)
Certification in Causal Evaluation (e.g., Conger/Elsie, Tonex, Cocrane (Firebird), Apollo, ASQ, TapRooT®, ISO9000, Sologic, Cause Mapping, or equivalent)
Lean Six Sigma Certification
Certified Project Management Professional (PMP)
Certified Compliance & Ethics Professional (CCEP)

Responsibilities

Develop/refine the process to identify external regulatory requirements, benchmark internally and externally, validate process controls, and summarize findings.
Develop controls or metrics to assist in monitoring and evaluating the success of compliance controls.
Develops and leads team to perform business process analysis and business process reengineering. Prepare and present summary of findings and risk to PG&E to senior and executive leaders.
Develop strategy and action plans, working with Directors and Officers. Coach stakeholders to develop appropriate corrective action plans that contain effective solutions to prevent recurrence.
Review failure data and make recommendations to improve process performance, applying broad company and industry knowledge.
May coach and provide direction to less experienced team members.
Works effectively in a matrixed organization, working with directors and managers across organizations to provide expert opinion and influence decisions.
May develop/refine process to determine and prioritize processes to evaluate regulatory controls.

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