Expert Inbound, Nashville | On site |
About The Position
This role manages live inbound business sales calls to connect new and existing customers with appropriate wireless solutions. It involves conducting discovery conversations to recommend products, price plans, data, and enhanced services based on customer needs. The role requires collaboration with field sales, implementation, and solution engineering teams to support deal partnerships. Success is measured by effective customer verification, fraud prevention, and post-sale support throughout account ownership. The work impacts organizational revenue and customer satisfaction by ensuring accurate sales and ongoing service for business customers.
Requirements
- High School Diploma/GED (Required)
- Organization and Task Management Demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy, and work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking. (Required)
- Communication and Collaboration Excellent communication and interpersonal skills, ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management, maintain a mature, self-motivated, positive, professional attitude, and adapt effectively in a new role. (Required)
- Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook, as well as experience with WebEx, Dialpad, and Google applications. (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Less than 2 years Inbound/Outbound commissioned environment (Preferred)
- Less than 2 years Business customer service, sales, or retention (Preferred)
Responsibilities
- Manage high-volume inbound business sales calls to identify customer needs and recommend suitable wireless solutions
- Conduct customer research and build sales quotes using product knowledge and sales tools to support informed purchasing decisions
- Partner with verification, credit underwriting, and fraud teams to validate new business customers and prevent fraudulent activity
- Follow lead management processes to qualify customers and ensure compliance with fraud prevention protocols
- Collaborate with field sales teams to facilitate deal partnerships across small and medium business and enterprise segments
- Provide post-sale customer support for billing, device, and service issues, coordinating with technical and sales support teams
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
