Expert EPIC Configuration Analyst - Remote Eligible

Presbyterian Healthcare Services

42d • $95,389 - $149,365 • Hybrid

About The Position

Expert EPIC Configuration Analyst – Shape the Future of Healthcare Technology Join a mission-driven organization where innovation meets impact. Presbyterian is looking for a highly skilled Epic Configuration Analyst to lead transformative work in healthcare technology. If you're passionate about optimizing systems that directly improve patient care and operational efficiency, this is your opportunity to make a difference. Position Overview: This role requires deep expertise in Epic System software and a strategic mindset. You’ll collaborate closely with Epic, Subject Matter Experts (SMEs), and end users to design and tailor solutions that align with Presbyterian’s evolving needs. Your work will directly influence how care is delivered across the organization. Key Responsibilities: Perform in-depth analysis of workflows, data structures, and technical challenges. Lead the design, build, testing, and maintenance of Epic solutions. Serve as a bridge between technical teams and clinical/business stakeholders. Continuously evaluate system performance and recommend enhancements.

Requirements

• Bachelor's degree plus 3 years of IT or business experience.
• 3 years of Epic specific experience.
• 6 years' of additional experience can be substituted in lieu of degree.
• Epic certified in supporting application plus additional proficiency/certification/badges in related application area

Nice To Haves

• Epic Professional Billing Certification
• Experience with claims and charge router functionality

Responsibilities

• Provide tier-2 support for Epic application incidents, including 24/7 on-call coverage as needed.
• Troubleshoot issues within and outside your application, resolve incidents, maintenance items, enhancement requests, upgrades, and projects.
• Advocate for customer needs and promote teamwork across teams.
• Modify Epic records, tables, and master files to support application design and changes.
• Develop and maintain requirements, specifications, and test cases for new or enhanced functionality.
• Ensure test scripts reflect workflow solutions and follow quality assurance processes including change management and testing.
• Demonstrate expert understanding of supported Epic applications and their integration with other systems.
• Analyze workflows, create new ones in collaboration with SMEs, and implement solutions that improve end-user productivity and effectiveness.
• Support training teams by communicating system changes and new functionality.
• Actively participate in team and cross-team meetings, facilitate discussions, and drive next steps.
• Mentor and guide other analysts, tailoring support to individual needs.
• Lead knowledge transfer efforts and serve as a go-to resource for team members and end users.
• Assist leadership in project scoping and timeline assessment.
• Create and deliver presentations to large cross-functional groups.
• Maintain strong communication and collaboration skills, identify and implement process improvements, and contribute to strategic planning and relationship-building with other Epic customers.

Benefits

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees