Expert Customer Care Operations Specialist-Flexible Location
PG&E•Sacramento, CA
411d•$114,000 - $182,000•Hybrid
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About The Position
The Expert Customer Care Operations Specialist will join PG&E's Customer Channels and Services team, focusing on advancing Lean methodology within the organization. This role involves conducting trend analysis on key performance indicators, developing recommendations, and preparing presentations for metric owners. The successful candidate will leverage data to create compelling business cases, document standard work, and lead special projects, all while working in a hybrid environment.
