eXpert Care Desk, Concierge - (REMOTE)

eXp World Holdings, Inc.

12h•Remote

About The Position

This role involves providing world-class service to agents in a virtual environment. The Concierge will assist agents with questions through an in-world ticketing system, a multi-queue phone system, and an agent support CRM. Key responsibilities include directing agents to appropriate resources within the company and providing frontline support for various systems. The position requires knowledge of the joining application, onboarding process, Agent Programs, and overall knowledge of all eXp tools, platforms, and resources.

Requirements

High school diploma required or equivalent years of applicable experience
0-2 years experience
Excellent written and verbal communication skills
Excellent organizational skills
Strong knowledge of Microsoft Office/Google Suite
Problem Solving Skills
2+ years in the Customer Service industry

Nice To Haves

Real Estate experience strongly preferred
Excellent written and verbal communication skills in both English and Spanish

Responsibilities

Providing world-class service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system, multi-queue phone system, and agent support CRM
Helping to direct agents to where they need to go for help in different areas of our company
Frontline support for the ticket system in the world and agent support CRM
Knowledge of the joining application, onboarding process, Agent Programs, and overall knowledge of all eXp tools, platforms, and resources
Provide world-class service to the agents
Answer inquiries in live chat and email
Provide resources and respond to agent inquiries via multi queue phone system
Other duties as assigned