Expert Airline Support Engineer

Boeing•Seal Beach, CA

2d•Onsite

About The Position

Expert Airline Support Engineer Company: The Boeing Company Boeing Commercial Airplanes (BCA), Customer Support has an exciting opportunity for an Expert Airline Support Engineer to join our team for a position in Seal Beach, CA. As an Airline Support Engineer, you will help enable billions of passengers and billions of pounds of freight to be flown every year. At Boeing Commercial Airplanes, we are dedicated to designing, building, certifying, delivering, and maintaining products and services that prioritize superior safety, quality, and value for our airline customers. We are seeking a talented, hands-on engineer who thrives on seeing projects through from inception to completion. In this dynamic role, you will serve as the technical interface between Boeing and our airline partners, playing a crucial part in maintaining operational and reliability performance for safe and economical operations. As a member of our Airline Support Engineering (ASE) team, you will have the unique opportunity to tackle systems, structures, and operational challenges across the entire airplane. You will collaborate with expert engineers and leadership within BCA and at our airline customers, acting as a technical advocate to assist and manage airline-specific issues. Utilizing analytics, you will recommend reliability and operational improvements, bridging the gap between technical and business concerns. You will manage Boeing customer engagements globally through Executive and Technical Review Meetings, serving as the focal point for addressing and escalating support-related issues. At Boeing, we are committed to transforming the aerospace industry with cutting-edge technology. Join us in building a better future for yourself, our customers, and the world. Since the dawn of commercial flight in 1914, air travel has connected and inspired people across the globe—be a part of this incredible journey!

Requirements

Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.
14+ related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications.
In the USA, ABET accreditation is the preferred, although not required, accreditation standard.
Willingness to work extended hours as needed to meet business demands.
This position is expected to be 100% onsite.
The selected candidate will be required to work onsite at Seal Beach, CA location.
This position must meet U.S. export control compliance requirements.
To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required.
“U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Nice To Haves

Experience working with organizational leaders to develop & implement plans & objectives.
Experience supporting technical questions for airplane programs or similar.

Responsibilities

Proactive technical customer advocate for selected airline customers.
Lead and understand the perspective of the airlines you represent, know the products Boeing provides, and work together with the Customer Support team.
Develop thorough knowledge of top customer issues.
Responsible to lead and drive customer issues to closure by coordinating with functional/integration teams within Boeing.
Maintain frequent contact and coordination with Boeing Field Service Representatives and customer airlines.
Author and review documentation associated with the airlines, utilizing Boeing Communication System messages, trip reports, meeting minutes, reliability reports etc.
Know the products Boeing supports, including knowledge of commercial model airplanes and airline operations and an understanding of Boeing Customer Support products.
Ability to work together with other teams in building and maintaining relationships with Service Engineering, Field Service Representatives, Customer Engineering, Program Management, Sales, Airline Logistics and others.
Use program management skills to lead resolution of customer in-service issues, assess priorities, determine available resources and develop action plans to resolve the highest priority issues.
Ability to manage multiple projects and demands in a dynamic and fast-paced environment.
Communicate plans for supporting customers to internal and external organizations and monitor/follow up to ensure the Proposed actions to be taken are executed.
Interacts and works with senior level executives and mid-level managers at airlines and at Boeing.
Must have good verbal and written communication skills, and the ability to build constructive relationships in a technically and cultural environment.
Will be responsible for coordinating with and presenting to Airline Customer and Boeing Executive Leadership.
May be asked to lead activities across customer accounts.
Will work alternate shifts periodically when needed to support the 24/7 needs of the customer.
Must be willing to travel periodically to integrate with customers, suppliers, and other organizations.
Ability to travel domestically and internationally, with travel not exceeding 25%.