Experiential Events Manager

Boyne Resorts • Boyne Falls, MI

243d

About The Position

The Experiential Events Manager creates and leads Boyne Mountain's unique resort events, themed parties, and brand activations that wow guests while boosting our bottom line. This role requires a creative mind who can deliver remarkable experiences, handle limited convention services, drive attendance growth, and manage budgets effectively. Success demands strong cross-departmental collaboration—working with all resort divisions, and regularly with Food & Beverage, Marketing, and Resort Operations to ensure every event perfectly captures our spirit. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment! "Work Where You Love To Play!" at Boyne Mountain Resort.

Requirements

• Associates degree, certificate, or higher in related field preferred.
• 3-5 years of experience with special events and/or meeting planning.
• In-depth knowledge of Boyne Mountain Resort operations preferred but not required.
• Able to work and thrive in a fast-paced, highly-collaborative team environment.
• Positive attitude with willingness to learn new skills.
• Proficient computer skills including Microsoft Office suite (Excel, Word, PowerPoint).
• Experience working in the Adobe Creative Suite or Canva, and Salesforce/Delphi is preferred.
• Strong organizational and communication skills.
• Enjoy working in an outdoor mountain setting with varying weather.

Responsibilities

• Accountable for resort events while contributing to the overall division, resort, and corporate goals/initiatives.
• Manage the full lifecycle of resort events from concept to execution to evaluation.
• Maintain focus on enriching existing events that inspire our team, engage our guests, and grow participation.
• Create comprehensive event production timelines with clear milestones and responsibilities corresponding with the Director of Convention Services throughout the process.
• Collaborate with resort department leaders, including leading planning meetings, to ensure each division is informed and prepared to communicate event plans and coordinate execution.
• Build relationships with event vendors and clients serving as the main point of contact.
• Partner with Marketing on concept development, sponsor integrations, goal establishment, and branding alignment.
• Review and approve website event pages prior to going 'live' to ensure accurate event details and communicating changes as needed.
• Collaborate with Food & Beverage on menu development, staffing, and service planning.
• Work with Mountain & Resort Operations divisions on logistics, space planning, and equipment needs.
• Coordinate with Resort Safety for security planning and emergency protocols.
• Collaborate with Marketing and Food & Beverage leaders to procure event sponsorships/partners and appropriate swag, logo apparel, signage, etc.
• Ensure all events have proper vendor agreements with certificates of insurance and participant waivers. Consult with Resort Safety and Risk Management as needed.
• Assist Convention Services team by working with group contacts to plan & execute Convention Services events during resort event downtimes.
• Accountable for department budget development and management, actively monitoring expenses, increasing revenue and opportunities to increase overall efficiency and performing an ROI review for each event.
• Provide superior service to all customers (internal and external).
• Think Long-Term operationally by being proactive and considering opportunities to improve the department as well as the team members, mitigate risk of all, and provide a safe working environment.
• Ensure Excellence in Execution by leading and collaborating on resort event development, ensuring standards are met or exceeded; and contributing to the overall resort and corporate goals/initiatives.
• Attitude is Everything through being friendly, personable, and empathetic, having a proven track record of maintaining a calm, professional demeanor in stressful situations, and prioritizing and adapting in a constantly changing business and environmental setting.
• Develop Great People through talent attraction/retention, proper training, active listening, and positive recognition.
• Embody Servant Leadership prioritizing the growth, well-being, and empowerment of yourself and others through encouraging and actively participating with team to learn new skills, develop current skills and provide an inclusive, welcoming environment.
• Foster a caring safety culture within the department to achieve the goal of zero work-related injuries.

Benefits

• Ski passes
• Golf passes
• Waterpark passes
• Discounts for food, beverages, retail, daycare

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Associate degree