Experienced Veterinary Client Service Representative (Westlake Village, CA)

VCA Animal Hospitals • Westlake Village, CA

83d • $20 - $22

About The Position

VCA Westlake Village Animal Hospital in Westlake Village, CA is seeking an extraordinary Veterinary Client Service Representative (CSR) to join our team. This position will begin as part-time, with the potential to transition into a full-time role based on performance, availability, and clinic needs. Ideal for candidates looking to grow into a long-term position with more hours over time. Pay Range (based on experience): $20.50 - $22.00/hour. As a CSR, you’ll be the first point of contact for clients - whether on the phone, at the front desk, or online. Your role is critical in ensuring a smooth experience for both clients and patients, from check-in to check-out, while supporting our veterinary team with scheduling, communication, and medical record maintenance.

Requirements

• 2+ years of experience as a veterinary receptionist or CSR (preferred)
• Knowledge of veterinary terminology and common procedures
• Strong communication and multitasking skills
• A calm, compassionate demeanor and team-focused attitude

Nice To Haves

• Team Player
• Experience handling client conflict or end-of-life support
• Understanding of basic veterinary treatments or medications

Responsibilities

• Greet clients warmly and compassionately in person and over the phone
• Schedule appointments and manage the calendar efficiently
• Process payments, invoices, and estimates
• Maintain accurate and organized medical records
• Coordinate patient flow and assist with client education
• Handle emotionally sensitive situations with empathy and professionalism

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision
• Paid vacation/sick days
• 401(k)
• Generous employee pet discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level