Experienced Vacation Travel Advisor - Brookfield, WI Retail Location

Fox World Travel • Brookfield, WI

220d • Hybrid

About The Position

As one of Wisconsin's largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership team dedicated to treating associates like part of the family! It is a priority that our associates demonstrate competence and character that inspires trust by integrating our core values into every action and decision. Our core values state: together we are stronger, demonstrating genuine care and concern to do what is right when no one is looking, with a focus on being curious, creative, and driven and having a work hard, play hard mentality.

Requirements

• At least 1 year of experience working with travel booking sites/tools and Customer Relationship Management programs is ideal; experience with ClientBase preferred.
• Strong sales acumen.
• The ability to interact and negotiate effectively.
• Enthusiasm and passion for the travel industry.
• Demonstrated knowledge of industry codes and practices, as well as have an understanding of international travel requirements, i.e. visas, passports, immunization requirements, etc.
• The ability to work effectively in a team environment.
• The ability to maintain work volume and quality consistent with standards and expectations.
• Self-motivation; demonstrating initiative with a strong commitment to personal goals, self-development, objectives and work ethic.
• A good sense of geography and workings of travel industry in order to understand how to plan trips and construct itineraries.
• The ability to manage multiple competing priorities while demonstrating ability to remain flexible in a changing work environment.
• Customer-focus and are service-oriented.
• The ability to communicate effectively and exhibit excellent customer service skills while promoting and selling travel products and services.
• Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.
• Flexibility to work evening and weekend hours during normal and/or peak travel periods and during emergency travel situations.
• Willingness and ability to travel to destination locations; ability to travel by airplane, boat, rail and/or car up to 15-25% of time.
• Knowledge and demonstrated proficiency of all Microsoft Office applications.

Nice To Haves

• First-hand personal travel/destination experience (preferred).
• Computer skills.
• Organizational and planning skills.
• Communication proficiency - verbal and written; appropriate use of grammar; listening.
• Information gathering and monitoring skills.
• Problem solving skills.
• Attention to detail and accuracy.
• Flexibility; ability to work efficiently and effectively with frequent interruptions.

Responsibilities

• Responding to client travel requests for reservations (airline, hotel, rental car, or other modes of transportation) in an efficient, courteous and timely manner.
• Actively planning and selling transportation, accommodations, insurance and other travel services to leisure travelers by understanding clients needs.
• Supporting Fox World Travel preferred suppliers to ensure quality vacations for clients and remain informed of all supplier rules and regulations and current affairs.
• Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
• Supporting all functions relating to the booking from start to finish, administrative and accounting tasks necessary to process electronic or other travel documents as it relates to the client's request and industry requirements; maintaining up-to-date client files.
• Ensuring optimum customer service through effective use of computer systems, positive telephone techniques, and positive customer facing scenarios.
• Operating with sense of urgency and interest and conveying that to the traveler through actions.
• Participating in trade show functions and other promotional events to increase sales and promote travel products, as requested.
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect.
• Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; staying abreast of developments in foreign countries that may influence travel arrangements; staying updated with technological advances and offerings of resorts, tour operators and transportation companies around the world.
• Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Other duties, projects and alternate assignments as determined by business need.

Benefits

• Competitive wages.
• Flexible time off (vacation, sick, personal).
• FAM Dollars to help you explore the world.
• Full benefit package including medical, dental, vision, disability, company sponsored life insurance.
• Tuition reimbursement.
• 401k contributions.
• End of year perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed