Experienced Travel Consultant

American Express Global Business Travel

22h•Remote

About The Position

Amex GBT is a company where colleagues find inspiration in travel and can make an impact on the industry. They foster an inclusive and collaborative culture where every voice is valued. As an Experienced Travel Consultant, you will join a highly skilled remote team, providing outstanding service to corporate business clients. The company prides itself on its warm and inclusive culture, innovation in travel technology, internal promotions, and career advancement opportunities. Many of their Traveler Care leadership started in this role, and former Traveler Care colleagues can be found in almost every other department at Amex GBT.

Requirements

Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise -Sabre
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback
Flexible and open to work - day, afternoon and evening shifts including weekends

Responsibilities

Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use Global Distribution Systems (GDS) - Sabre
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Benefits

Flexible benefits tailored to each country
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources to support you and your immediate family
Travel perks: a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
Access to over 20,000 courses on our learning platform
Leadership courses
New job openings available to internal candidates first
Global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action