Experienced Tax Professional (Uncredentialed)

MCI Careers•Killeen, TX

76d

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. If you are a highly motivated individual with an active unrestricted credential (CPA/EA) and possess excellent communication skills, we need your help answering tax related questions and offering advice. You will advance our goal by providing expert guidance and explanations of tax and technical terms and questions. You will also play an important role in our effort to enhance our brand by providing expert advice. There are a wide variety of project openings on government program as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job and be highly reliable. This is an entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials.
Must possess or be able to obtain any related State licenses, certificates, permits or bonds
Must possess active PTIN (Preparer Tax Identification Number)
Recent experience preparing federal and state individual 1040 tax returns for clients/customers
Proficient with technology; solid knowledge of computer operations and software
Must have (or be willing to obtain) a dedicated hardwired internet connection
Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
Excellent verbal and written communication skills
Ability to work in a fast-paced environment with minimal supervision
Critical thinking, problem solving, research skills and determination

Nice To Haves

Audit experience a plus (IRS and state tax authorities)
Bachelor's Degree
Bilingual (English/Spanish) communication skills (written & spoken) a plus
Work at home experience
State or Federal work experience

Responsibilities

Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language
Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries
Document client interactions

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.