Experienced Smart Home Lead AV Technician

SoundVision and Sound Decisions•Wilmington, NC

17d•$25 - $35

About The Position

As a Lead Audio Video Smart Home Technician, you will play a critical role in delivering high-quality installations and providing outstanding service to our clients. You will work both independently and alongside other technicians to ensure timely and professional completion of installs, service calls, and project tasks. This position requires a strong focus on communication, attention to detail, and adherence to best practices in the audio-video and smart home technology industry. Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more. According to CEDIA, the global trade association for the home technology industry, the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers, a Smart Home Integration opportunity is for you! Benefits of Working in Smart Home Integration Opportunity for Growth If you want a responsible and engaging position in a fun environment, why not choose the Smart Home Integration sector? With the proper training and career road map, you can write your own ticket! Gain In-Demand Skills As consumers focus on improving and connecting their lives at home, growth in the smart home sector is booming. At Sound Decisions, we’ve built our culture around that momentum — offering training, mentorship, and pathways that empower our team to thrive in this fast-moving industry. Because Sound Decisions is powered by SoundVision , we bring the strength of an established leader together with the energy of a growing market. This unique synergy fuels our commitment to innovation, career advancement, and delivering the highest level of service. At the end of the day, we don’t just integrate technology — we connect people to possibilities. Sound Decisions, powered by SoundVision, is where careers and smart homes evolve together.

Requirements

At least 4 years of experience in the field of audio/video installation, smart home technologies, or a similar role.
Must have a clean driving record
Must be able to pass a multi-state background check by the State of North Carolina Alarm Licensing Board
Availability to work on a rotating on-call service schedule.
Proficient with desktop and mobile computing tools.
Excellent verbal and written communication skills, with the ability to engage and educate clients.
Self-motivated, detail-oriented, and able to follow best practices in system design and installation.
Proven problem-solving ability with the capacity to think critically and act decisively in troubleshooting.
Comfortable working with both hand and power tools and familiar with industry-standard equipment.
Highly organized with the ability to handle multiple tasks and prioritize effectively.
Process-driven with a commitment to maintaining the highest level of service and professionalism.

Responsibilities

Lead the installation and setup of multi-room audio/video systems and smart home solutions, ensuring optimal performance and client satisfaction.
Provide advanced troubleshooting expertise for various systems and resolve issues efficiently.
Install and configure basic networking and data systems.
Program and configure single-room systems, including advanced setups.
Possess a solid understanding of multi-room systems and security system programming and design.
Demonstrate proficiency in managing and maintaining vehicle care and equipment.
Support the team in maintaining the highest standards of service, quality, and safety.