Experienced Service Manager

RECMV4 INC • Boardman, OH

105d

About The Position

#1 Cochran is seeking a Ford Service Manager for our Boardman Honda store. Previous Automotive Service Manager experience is required. As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.

Requirements

• A minimum of 3 years of experience as a Service Manager in a dealership setting required.
• Strong focus on providing excellent customer service.
• Ability to foster a strong team atmosphere.
• A high school diploma is required.

Responsibilities

• Assist customers in servicing, repairing, and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Benefits

• Full complement of health insurance benefits available
• Paid Time Off in First Year of Employment (12, 16 and 20 days annually)
• Paid Holidays
• 401(k) with Company match
• Very competitive pay plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees