Experienced Service Consultant (15858)
About The Position
Victory GMC of St Joseph is looking to hire an Experienced Service Consultant! Your responsibilities include overseeing service orders and flow of the service drive to ensure customers receive prompt, courteous, and effective service. Responsibilities include the following (additional duties may be assigned): Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Satisfaction scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations.
Requirements
- Excellent customer service and communication skills
- Basic computer skills
- Professional, well-groomed appearance and a positive attitude
- High school diploma or equivalent
- Valid driver's license and good driving record
- Pass drug testing, MVR/Insurability,background investigation/interview
Responsibilities
- Overseeing service orders
- Overseeing flow of the service drive
- Provide concierge support for all owner inquiries
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Satisfaction scores at or above company standards
- Assist in diagnosing vehicle problems
- Order parts and tools as necessary
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
