Experienced Service Consultant - Westside Lexus

The Friedkin Group • Houston, TX

105d

About The Position

Westside Lexus is looking for an Experienced Service Consultant to join our team. Our Service Consultants are the face of our service department—greeting every guest with professionalism and a smile, listening to their concerns, and ensuring they feel confident about their vehicle's care. You will act as the key link between our customers and Service Technicians, keeping clients updated throughout the repair process and ensuring an exceptional ownership experience.

Requirements

• Strong customer service and communication skills.
• Ability to thrive in a fast-paced environment.
• Excellent organizational and time management skills.
• Professional, courteous demeanor with team-oriented mindset.
• High school diploma or General Education Degree (GED) required.
• 2-3 years of customer-facing automotive experience required, or an equivalent combination of education and experience.

Responsibilities

• Greet customers and build strong, lasting relationships through excellent service.
• Provide accurate repair and maintenance estimates.
• Communicate repair status, timelines, and costs to customers in a clear and timely manner.
• Review completed work with customers, explaining services performed and answering questions.
• Proactively recommend additional services using a consultative, customer-first approach.
• Handle minor customer concerns and escalate larger issues to the Service Manager as needed.
• Ensure vehicles are cared for properly and dealership standards are followed.
• Maintain Customer Satisfaction Index (CSI) scores in line with dealership expectations.

Benefits

• A Well-Established Company and Stellar Reputation
• Competitive Pay Plans
• Vacation and Holiday Pay
• Excellent Medical, Dental & Vision Insurance
• Life and Disability Insurance
• 401(k) Investment Plan with Employer Match
• Employee Assistance Program
• Education Assistance
• Voluntary Benefits and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED