Experienced Service Consultant - Northside Lexus

The Friedkin Group • Spring, TX

121d

About The Position

Our Service Consultants are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pickup.

Requirements

• Demonstrates ability to work professionally and courteously with team members
• Ability to work in a fast-paced work environment
• Organizational and time management skills
• Outstanding customer service skills

Responsibilities

• Upselling additional services using low-pressure, high-integrity methods
• Providing accurate repair/maintenance estimates
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pickup
• Reviewing and explaining repairs and associated costs to customers
• Handling minor customer concerns and complaints, and keeping the Service Manager informed of potential issues
• Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• A Well-Established Company and Stellar Reputation
• Competitive Pay Plans
• Vacation and Holiday Pay
• Excellent Medical, Dental & Vision Insurance
• Life and Disability Insurance
• 401(k) Investment Plan with Employer Match
• Employee Assistance Program
• Education Assistance
• Voluntary Benefits and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED