Experienced Service Advisor- Wilde Subaru

Lithia & Driveway • Waukesha, WI

4d

About The Position

Dealership: L0553 Wilde Subaru Wilde Subaru Hours: Full Time Key Responsibilities Greet customers with warmth and professionalism, creating a welcoming first impression Clearly identify customer concerns and communicate recommended services in an easy-to-understand way Serve as the link between customers and technicians, ensuring accurate and timely updates Maintain a smooth service flow by coordinating appointments and managing expectations Deliver a high-quality customer experience from check-in to vehicle pick-up What We’re Looking For Hospitality or customer-facing experience preferred — restaurants, hotels, retail, call centers, etc. Exceptional communication skills and a natural ability to build rapport Comfortable in a fast-paced, team-oriented environment Strong attention to detail and ability to multitask A positive, solutions-focused attitude (we can teach the automotive—just bring the customer service!) We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Requirements

• High School graduate or equivalent, 18 years or older required.
• We are a drug free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

• Hospitality or customer-facing experience preferred — restaurants, hotels, retail, call centers, etc.
• Exceptional communication skills and a natural ability to build rapport
• Comfortable in a fast-paced, team-oriented environment
• Strong attention to detail and ability to multitask
• A positive, solutions-focused attitude (we can teach the automotive—just bring the customer service!)

Responsibilities

• Greet customers with warmth and professionalism, creating a welcoming first impression
• Clearly identify customer concerns and communicate recommended services in an easy-to-understand way
• Serve as the link between customers and technicians, ensuring accurate and timely updates
• Maintain a smooth service flow by coordinating appointments and managing expectations
• Deliver a high-quality customer experience from check-in to vehicle pick-up

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED