EXPERIENCED SERVICE ADVISOR - Ford trained preferred

Haidlen Ford • Oakdale, CA

75d

About The Position

The Service Advisor is responsible for ensuring customer satisfaction by effectively communicating with customers regarding their vehicle service needs. This role requires a strong understanding of the automotive service process, as well as the ability to manage customer expectations and maintain high standards of quality and productivity. The Service Advisor will work closely with technicians and the service department manager to ensure efficient operations and excellent customer service.

Requirements

• Minimum 2 years dealership experience needed.
• Ford dealership history is a major plus.
• High school diploma or equivalent.
• One to three years related experience and/or training, or equivalent combination of education and experience.
• Driver's License.
• Ability to read, comprehend, and follow instructions.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Responsibilities

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow-through with assigned projects.
• Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.
• Determine costs and completion date; communicate repair time to customer.
• Analyze progress to ensure efficiency and high quality.
• Delegate jobs to technicians based on skill level and utilize current resources.
• Ascertain the correct part numbers on repair orders and assist the parts department.
• Avoid making commitments to customers that cannot be met.
• Aid the service department manager in maintaining a proficient service department.
• Assist technicians with service work when needed.
• Perform estimates for wreck and internal repairs.
• Complete cashier transactions when needed.
• Adhere to procedures for timely and proficient handling of warranty items.
• Become familiar and proficient with all phases of the computer system for parts and service management.
• Start and finalize repair orders for warranty, customer paid, and internal repairs.
• Handle customer complaints reasonably and demonstrate a positive attitude.
• Greet customers promptly and in a friendly manner.
• Conduct telephone transactions courteously and quickly.
• Provide excellent customer service for all customers, both external and internal.
• Sell supplementary services by notifying customers of service specials or additional work needed.
• Notify customers of any delays, changes, or additional work required.
• Pay special attention to repeat repairs to ensure issues are corrected.

What This Job Offers

• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED