Experienced Phone Scheduler (Hybrid)

DIGESTIVE HEALTH SPECIALISTS PA•Winston-Salem, NC

2d•Hybrid

About The Position

Ensures all callers receive assistance as quickly and efficiently as possible, always being treated with the highest level of respect. Hybrid Expectations- Comply to Rotating Schedule -Plan ahead/Accommodate changes within schedule in timely manner, and notify Scheduling Manager of changes to be updated

Responsibilities

Identify the caller and maintain identity during the duration of the call.
Determine whether a patient is new or existing patient in our practice
New patients – obtain information needed to create patient profile; schedule appointment in the location and with the requested provider or our first available location and provide
Existing patients – open the patient’s Appointment Desk, verify all information with the patient and update as needed; schedule appointment in location and with the requested provider or our first available location and provider
If a primary care physician’s officer calls, complete the patient registration process above and schedule appointment per appropriate guidelines
Appropriately document all pertinent information in the patient medical chart
Send necessary Telephone Encounters, Task and/or Staff Messages to appropriate groups after appointment is schedule Medical Records, WS Clinic, CC DHS Triage General, Billing, etc.
Process all calls with a friendly and helpful demeanor
Triage calls – notify the patient a message will need to be routed VIA EPIC and a nurse will return the call as soon as possible
Patients with concerns, etc. redirect to appropriate persons/DHS Management Team
Process all assigned patient task(s) same day
Manage and prioritize other duties at appropriate times throughout the work day
Attendance should be regular, predictable and punctual.
Completes any additional responsibilities given by the DHS Management team