About the position
The AV Service Technician will play a crucial role in client consultations, job site visits, and carrying out diagnostics, maintenance, and repairs on Audio/Visual systems. Familiarity with Crestron and Control 4 programming is essential. The ideal candidate will have experience in commercial sound, lighting control, video systems, and videoconferencing. Strong communication skills, both oral and written, are necessary for interacting with a diverse clientele. We're looking for a motivated, self-driven professional who values high standards, strong work ethics, and is committed to delivering quality service. Ideally, the candidate will also have an interest in music, electronics, sound, video, or security systems, along with a passion for customer service.
Responsibilities
- Reading and interpreting basic audio and video plans.
- Installing low-voltage wiring, including retrofits and new construction, per project specifications.
- Using tone testers and multi-meters for cabling diagnostics.
- Labeling wires and components in accordance with company standards.
- Handling terminations (e.g., RJ45, DB9, HD15, RCA, BNC) and fiber work is a plus.
- Assisting with speaker installations, phone/data ports, and ensuring all installations are neat and level.
- Rack-mounting equipment, organizing cables, and completing power setups.
- Assisting with basic system installations and setups.
- Completing punch-list items promptly.
- Operating hand tools safely and maintaining a tidy workspace.
- Maintaining client courtesy and a neat personal appearance while on-site.
- Working efficiently with team members and taking direction from team leads and managers.
- Regular cleaning of job materials and van organization.
- Adhering to construction safety standards and PPE protocols.
- Familiarity with the installation, testing, and maintenance of systems such as speakers, amplifiers, and displays.
- Managing data cabling, including phone blocks and CATV systems.
- Installing control systems and uploading/downloading programming.
- Installing and configuring audio/video systems with keen attention to detail.
- Troubleshooting issues independently and referring to manuals when needed.
- Assisting with network and signal routing installations.
- Dealing with on-site challenges and working closely with project management.
- Excellent problem-solving skills for system troubleshooting.
- Constructing, wiring, and labeling equipment racks.
- Reading and interpreting full system plans for networks, audio/video, and control systems.
Requirements
- Experience in commercial audio, video, DSP, and lighting control installations.
- A two-year Electronics degree or equivalent experience.
- Strong troubleshooting abilities.
- Proven track record in exceptional customer service.
- Excellent time management and organizational skills.
- Self-motivated with the ability to work independently.
- Proficient in written communication and PC skills.
- Experience with Crestron, QSC, Bi-Amp coding, updating, and loading.
- Interest in acoustics, music, electronics, sound, lighting, or video systems is preferred.
- Ability to play an instrument and/or read music is a bonus.
Benefits
- 401(k)
- Competitive salary
- Health insurance
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
