Experienced Jeweler- Landmark

Tiffany & Co.•New York, NY

130d•$34 - $56•Onsite

About The Position

The New York Service Center Jeweler performs repairs and alterations for new and client owned jewelry at the Tiffany & Co. Landmark store. The Jeweler works with all precious metals, including platinum, gold and silver as well as other specialty materials. The Jeweler is expected to perform repairs using standard jewelry techniques including soldering, laser welding, fabrication, assembly, gluing, enameling, finishing, hallmarking, stone setting, etc. The Jeweler possesses a deep knowledge of jewelry materials including metal assay and gemstone identification and sensitivity. The Jeweler understands workshop safety and ensures risks are minimized. The Jeweler will be requested from time to time to work with clients and client advisors to discuss clients' needs and issues. The Jeweler's standard shift coverage is during store hours, including weekends.

Requirements

High school diploma or equivalent
Minimum 5 years of experience
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Ability to work overtime as needed
Soldering and laser welding experience
Strong attention to detail
Customer service orientation
Ability to converse professionally with clients and have a professional appearance
Fluent English language skills - Reading, Writing, Verbal
Ability to shift tasks quickly to meet daily business needs
Strong initiative and the ability to work without constant direction
Excellent organizational abilities to manage and prioritize multiple tasks
Demonstrated ability to identify and provide resolution for areas of improvement
Ability to inspire trust, fairness, integrity, and professionalism with staff members as well as management
Ability to work with cross functional teams
Detail oriented ability to communicate effectively with different levels of management
Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment

Nice To Haves

Degree from jewelry technical/design program
Completion of Graduate Gemology degree or completion of courses
Diamond setting experience
Tiffany & Co. product knowledge
Engineering ability
Fabrication or assembly experience
Basic computer knowledge

Responsibilities

Perform repairs and alterations on all assigned orders according to Tiffany & Co. standards.
Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate; perform "specialty craft work" e.g. complex setting, enameling as appropriate to skill set and work mix.
Meet or exceed established productivity standards based on work mix and role
Maintain assigned orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to administration or management. Maintain an organized bench and work space. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures.
Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques.
Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.
Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement.
Provide assistance as needed throughout the store; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects.
Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
Maintain a safe workstation free from risks. Immediately report any safety incidents, including "near misses" to management
Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure

Benefits

Eligible Tiffany employees are offered comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being.
We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

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