Experienced Hotel Front Desk Agent

Empire Birmingham LLC • Birmingham, AL

403d

About The Position

The Front Desk Agent at Empire Birmingham LLC is responsible for providing exceptional customer service by checking guests in and out of their rooms, assisting with reservations, and addressing guest inquiries. This role involves both in-person and online interactions, ensuring a positive experience for all guests.

Requirements

• Experience in a front desk or customer service role.
• Strong communication skills, both verbal and written.
• Ability to handle guest inquiries and resolve issues effectively.
• Familiarity with hotel management software is a plus.

Nice To Haves

• Previous experience in the hospitality industry.
• Knowledge of the local area and attractions.

Responsibilities

• Check guests in and out of their rooms.
• Assist guests with reservations both in-person and online.
• Answer questions regarding the hotel and its services.
• Provide recommendations for activities in the surrounding area.
• Deliver exceptional customer service to enhance guest satisfaction.

Benefits

• Competitive salary based on experience.
• Opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed