Experienced Deposit Operations Representative

Harford Bank • Aberdeen, MD

75d • $19 - $23

About The Position

The Deposit Operations Team at Harford Bank is responsible for Exception Item Processing, Account Maintenance, ACH, EFT, ATM, overdraft protection, reconcilement of general ledger accounts, wires, and answering phone calls for password resets, applications issues, etc. You will work closely with all customer-facing team members as well as external customers. Responsible for embracing and supporting Harford Bank’s core values and vision. Provide a superior customer experience by responding to all customer inquiries in a timely fashion, providing clear and concise information in a friendly and professional manner by all channels, including telephone, mail, and online messaging. Identify and resolve or escalate any problems that have customer or regulatory impact. Serve as a resource for team members by assisting with questions and providing guidance. Develop and maintain an understanding of the major payment methods and settlements processed by deposit operations: check, ACH, wire, card, cash transactions. Perform daily processing of wire transfers document preparation and data input. Maintain image databases for storage of new account documentation. Identify and action suspicious transactions. Correct and process daily exception items. Maintain online banking and debit card profiles. Process account maintenance to include stop payments, returns, address changes, e-statements, ChexSystems reporting, etc.

Requirements

• High school or equivalent; college business courses beneficial
• Minimum of one year experience in a call center service environment or banking environment
• Strongly prefer at least 1-2 years of deposit operations experience
• Exceptional customer service skills
• Superior level of detail orientation and ability to multitask
• Computer skills including Microsoft Excel and Word
• Exceptional listening skills and problem-solving abilities
• Self-starter, mindful of deadlines and follow through
• Strong interpersonal skills
• Strong verbal and written communication skills

Responsibilities

• Exception Item Processing
• Account Maintenance
• ACH and EFT processing
• ATM and overdraft protection management
• Reconcilement of general ledger accounts
• Wire transfers processing
• Answering phone calls for password resets and application issues
• Providing superior customer experience
• Identifying and resolving customer or regulatory problems
• Assisting team members with questions and guidance
• Maintaining understanding of major payment methods
• Performing daily processing of wire transfers
• Maintaining image databases for new account documentation
• Identifying and acting on suspicious transactions
• Correcting and processing daily exception items
• Maintaining online banking and debit card profiles
• Processing account maintenance tasks

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 51-100 employees