Experienced Client Service Representative

Full-time - Entry Level

Doral, FL

About the position

Doral Centre Animal Hospital is a premier hybrid veterinary practice, offering both general and emergency care to pets in Doral, FL. We are seeking a compassionate and dedicated Full-Time Client Service Representative (CSR) to join our dynamic veterinary team. As a CSR, you will be the first person our clients interact with. Your role will involve delivering exceptional client service, even in high-stress and emotional situations. Your ability to provide a warm, professional welcome will help create a positive first impression for clients and their beloved pets. This is an exciting opportunity to work in a collaborative environment where we prioritize the health and well-being of our animal patients.

Responsibilities

• Greet clients and their pets warmly, creating a welcoming and supportive environment.
• Manage incoming phone calls, schedule routine and emergency appointments, and respond to inquiries regarding our services.
• Maintain accurate, up-to-date client and patient records in our veterinary management system.
• Assist clients with billing inquiries, process payments, and explain services, fees, and payment options.
• Provide clients with information on pet health, preventive care, emergency procedures, and nutritional advice.
• Collaborate closely with veterinarians, technicians, and other support staff to ensure smooth communication and workflow.
• Address client concerns and complaints with empathy and professionalism.
• Keep the reception area organized, tidy, and welcoming for clients and their pets.
• Be prepared to assist during emergencies by staying calm and facilitating urgent case intake.

Requirements

• Prior experience in a client services role, particularly within a veterinary, medical, or clinical setting.
• At least two years of experience in a professional medical or veterinary environment.
• Exceptional communication skills (both verbal and written).
• A friendly, approachable demeanor.
• A compassionate and empathetic nature.

Nice-to-haves

• Bilingual in English and Spanish is strongly preferred.
• Comfortable de-escalating difficult client conversations with professionalism and empathy.
• Availability to work some weekend shifts as needed.

Benefits

• Competitive Pay: Hourly rate based on experience and qualifications.
• Paid Time Off: PTO policy to support work-life balance.
• Parental Leave: Supportive parental leave options for new parents.
• Veterinary Discounts: Discounts on services and products for your pets.
• Comprehensive Benefits Package: Including health, dental, and retirement plans.
• Supportive Environment: A collaborative atmosphere that values your contributions.