Experienced Call Center Representative

Geico • Lemon Grove, CA

429d • $42,328 - $42,328

About The Position

The Customer Service Representative role at GEICO in San Diego, CA, is designed for individuals who excel in problem-solving and customer service. This position serves as the first point of contact for policyholders, addressing their inquiries, making policy adjustments, and providing tailored recommendations. The role emphasizes delivering exceptional service to enhance customer satisfaction and retention, with opportunities for career growth within the company.

Requirements

• Experience in providing outstanding customer service.
• Effective communication skills with an emphasis on listening and empathy.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and adapt to changes quickly.
• Open to feedback for performance improvement.
• Solid computer and multi-tasking skills.
• Minimum of a high school diploma or equivalent.

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by policyholders.
• Provide recommendations to customers regarding their insurance needs.
• Deliver personalized service to demonstrate the value of being insured by GEICO.
• Maintain a high level of customer satisfaction through effective communication.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED