Experienced Bilingual (Spanish) Customer Service Representative-Lakeland FL

Geico • Plant City, FL

413d • $44,595 - $49,546

About The Position

The Experienced Bilingual (Spanish) Customer Service Representative role at GEICO in Lakeland, FL, is designed for individuals who are passionate about providing exceptional customer service. This position serves as the first point of contact for policyholders, addressing billing inquiries, making policy adjustments, and offering recommendations. The role emphasizes personal growth and development within a fast-paced environment, with numerous opportunities for career advancement.

Requirements

• 12+ months of contact center or customer-facing service experience required.
• Excellent verbal and written communication skills in both English and Spanish.
• Experience in providing outstanding customer service through expertise and active listening.
• Ability to work in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and adapt to changes quickly.
• Open to feedback for performance and development improvement.
• Solid computer and multi-tasking skills.
• Minimum of high school diploma or equivalent.

Nice To Haves

• An associate's degree or higher (preferred).
• Active Personal Lines insurance license (preferred).

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by policyholders.
• Provide recommendations to customers regarding their insurance needs.
• Deliver personalized service to demonstrate the value of being insured by GEICO.
• Assist customers in a fast-paced, high-volume call center environment.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period.
• Paid Vacation, Sick and Parental Leave.
• 401(k) Plan.
• Tuition Reimbursement.
• Paid Training and Licensures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED