Experienced Automotive Service Advisor / Body Shop Advisor

Mercedes-Benz Group • Wappingers Falls, NY

397d • $45,000 - $110,000

About The Position

The Automotive Service Advisor / Body Shop Advisor at Mercedes-Benz of Wappingers Falls is responsible for providing exceptional customer service and support regarding vehicle repair and maintenance. This role involves scheduling appointments, providing estimates, and ensuring customer satisfaction, while also acting as a liaison between the Body Shop and insurance companies for vehicles needing body repairs. The position requires working on Saturdays with an alternate day off during the week.

Requirements

• Excellent customer service skills.
• Strong understanding of automotive repair and maintenance.
• Ability to work independently.
• Valid Driver's License.

Nice To Haves

• Experience in a body shop environment.
• Knowledge of insurance processes related to vehicle repairs.

Responsibilities

• Greet customers and assess their needs.
• Provide customers with estimates for service and repair work.
• Schedule appointments and coordinate with shop foreman.
• Answer customer inquiries regarding service, repair, and maintenance.
• Explain technical information to customers in an understandable manner.
• Maintain customer records and follow up on service requests.
• Provide exceptional customer service.
• Perform follow up with customer after service visit to ensure exceptional customer satisfaction.
• Perform MPI walk around with customer in service drive.
• Write repair orders.
• Communicate with customer throughout the day as to the progress of their vehicle.
• Must be a team player.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 1-10 employees