About the position
Hertrich Family of Automobile Dealerships is seeking an energetic, customer-focused Automotive Service Advisor / Assistant Service Manager to join our world-class team. We offer exceptional opportunities for growth and advancement in a fast-paced, rewarding environment. With over 24 dealerships and 19 automotive brands across the Delmarva Peninsula, we are a recognized leader in the industry. As a family-owned business, we have been committed to serving our community for over three generations, supporting over 90 local organizations and charities. We pride ourselves on our entrepreneurial culture and high standards of excellence. We don't settle for 'just good enough'; we aim for exceptional in everything we do. If you're dedicated, innovative, and passionate about delivering the best service, we want to hear from you!
Responsibilities
- Greet service customers promptly and courteously
- Answer service calls and schedule appointments
- Advise customers on estimated service/repair costs and timelines
- Coordinate service orders with technicians and monitor progress
- Ensure high levels of customer satisfaction by delivering on promises and getting it right the first time
- Suggest additional services where appropriate
- Assist in monitoring service operations and daily paperwork (training to support Service Manager)
- Maintain inventory of parts and enforce service rules in the facility
- Other duties as assigned
Requirements
- Minimum of 2-3 years' experience as an Automotive Service Advisor / Service Writer or 1 year as an Assistant Service Manager
- Strong customer service and sales skills; prior up-selling experience a plus
- Excellent communication and organizational abilities
- Computer literate and comfortable using service management systems
- High School Diploma or GED required
- Valid Driver's License with few to no points on driving record
- Must be available to work a flexible schedule, including evenings and Saturdays
Benefits
- Competitive Salary
- Comprehensive Medical, Dental, and Vision Insurance for you and your family
- Accident, Cancer, and Life Insurance Options
- Short- and Long-Term Disability Coverage
- Paid Vacation, Holidays, and Personal/Sick Days
- 401(k) Plan with Employer Match
- Employee Purchase Discounts
