Experienced Auto Service Advisor
About The Position
Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first! Job Summary: Kunes Auto Group is seeking a skilled and customer-oriented Experienced Automotive Service Advisor to join our Hyundai team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.
Requirements
- Previous Experience as a Service Advisor required.
- Strong communication and organizational skills with attention to detail.
- Knowledge of vehicle maintenance and repair processes is a plus.
- Proficiency with computer systems and service scheduling software.
- Valid driver’s license and clean driving record.
Nice To Haves
- Knowledge of vehicle maintenance and repair processes is a plus.
Responsibilities
- Greet customers warmly, assess their vehicle concerns, and record their needs.
- Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
- Prepare detailed repair orders, including labor and parts estimates, for customer approval.
- Communicate with customers about inspection results and recommend necessary corrective actions.
- Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
- Advise customers on vehicle care, preventative maintenance, and available services.
- Schedule service appointments, ensuring a seamless and efficient process.
- Maintain high customer satisfaction standards by addressing concerns promptly.
- Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
- Implement quality control processes to minimize errors and ensure customer satisfaction.
Benefits
- Competitive salary and bonus opportunities.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holiday pay.
- Employee discounts on vehicles, parts, and services.
- Ongoing training and development opportunities.
- A supportive, team-oriented work environment with room for career growth.
- Daily Pay Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
