Experienced Auto Service Advisor - Kia of Wesley Chapel

Kia Of Wesley Chapel-posted about 1 year ago
$60,000 - $100,000/Yr
Full-time • Entry Level
Wesley Chapel, FL
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The Experienced Auto Service Advisor at Kia of Wesley Chapel plays a crucial role in providing exceptional customer service and ensuring customer satisfaction in the automotive retail environment. This position involves greeting customers, addressing their service needs, and coordinating repair work while maintaining a professional and supportive atmosphere. The role offers opportunities for growth and advancement within the company, which is part of the Morgan Auto Group, a leader in automotive retail in Florida.

  • Greets all customers promptly; provides timely professional service.
  • Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
  • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
  • Estimates cost and completion time/settles customer accounts.
  • Communicates with customer about status of work.
  • Coordinates activities to ensure repair work is fixed right the first time and completed on time.
  • Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
  • Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
  • Meets or exceeds goals for add-on sales.
  • Meets or exceeds OEM Customer Satisfaction Index expectations.
  • Delivers the right car in perfect condition every time.
  • Identifies repeat customers/first time customer and treats them accordingly.
  • Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
  • Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
  • Documents repair order changes.
  • Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
  • Promptly addresses and resolves customer viewpoint and service follow-up issues.
  • Experience as an Auto Service Advisor or in a similar role in the automotive industry.
  • Strong customer service skills and the ability to communicate effectively with customers.
  • Ability to estimate costs and completion times accurately.
  • Knowledge of automotive repair processes and terminology.
  • Familiarity with OEM Customer Satisfaction Index expectations.
  • Sales experience in automotive services.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Health Savings Account
  • 401(k) with company match
  • Professional work environment with job training and advancement opportunities
  • Paid Time Off
  • Tenure Bonuses
  • Employee discount programs
  • Referral programs
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