Experience Team Host

Magnolia•Waco, TX

4h•Onsite

About The Position

At Magnolia, the Experience Team Host is responsible for creating and facilitating memorable experiences for guests and providing a high level of hospitality to ensure their experience with Magnolia is second-to-none. This position accomplishes this through the leading and facilitation of tours of the Magnolia grounds. This position works irregular hours as guest needs require from Magnolia properties in Waco, Texas. It reports to the Experience Team Manager and has no supervisory responsibilities.

Requirements

Strong verbal communication skills
Strong organizational and multi-tasking skills
Excellent customer service and people skills
Must be available to work flexible hours as assigned, including weekends, special events, and holidays

Nice To Haves

High school diploma or GED equivalent preferred
2-4+ years of customer service experience preferred

Responsibilities

Uphold Magnolia’s manifesto and values
Serve as a Magnolia brand ambassador by serving and connecting with guests
Create and facilitate engaging opportunities that enhance the guest experience
Present tour information in an engaging and informative manner with adherence to accurate details and timing guidelines
Maintain a high level of brand awareness and of updates to Magnolia guest offerings
Serve as a guide for Magnolia-led tours
Enthusiastically welcome guests upon arrival to the experience
Learn the needs and expectations of the guests and eagerly meet those needs
Contribute positively to a high-energy, fast-paced environment
Perform other duties as assigned