Experience Supervisor

Live Nation Worldwide • Boston, MA

12d • $18 - $22

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no w onder we are certified as a Great Place to Work organization and one of People Magazine’s “50 C ompanies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on ! THE JOB Venue Nation is seeking a Guest & Experience Supervisor to assist the Guest & Employee Experience Manager for the Leader Bank Pavilion ’s 2026 concert and event season . The primary function of this role will be to eventually transition into the Experience Manager role for our 2026 season, and potentially longer. The Experience Supervisor will be responsible for supporting the Experience Manager in administering various corporate and venue designed initiatives that support employee engagement and recognition programs, and guest service-related initiatives . This position pays $22/hour.

Requirements

• A natural interest in helping others and a heart for service. As well as a passion for delivering engaging and memorable fan experiences.
• Must be able to maintain composure and organization in an often hectic and loud environment .
• Be flexible and approach the job with a one team mentality no matter the task.
• Proficient computer skills required , including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Canva .
• A positive outlook, strong communication skills including public speaking or meeting facilitation skills and the ability to engage others.
• Strong organizational skills
• High School Diploma or equivalent
• Must be able to lift up to 30 lbs. using proper lifting techniques
• Ability to stand for long periods of time
• Strong team player with ability to collaborate and establish strong working relationships with internal and external partners.
• Ability to multi-task within a fast-paced environment
• Action-oriented and results-driven individual
• Passion or interests in music, technology and media

Responsibilities

• Provide administrative support to the Experience Manager throughout the recruitment, hiring, and onboarding process, including assisting with employee orientations.
• Assist in the upkeep of the employee check-in area and break space; refill the break room with snacks, waters, and any other employee resources on all show and event days.
• The Experience Supervisor may be asked to act as co-receptionist on non-show days, including but not limited to answering guest phone calls and emails, getting and sorting mail, receiving and sending packages, maintaining upkeep of the upstairs office space, and printing and copying for others in the office.
• Learn the ropes of the Experience Manager position! The Experience Supervisor will shadow the Experience Manager on all show days and may be asked to take over some responsibilities as learning opportunities arise. This position will also become familiar with the scheduling process of the Guest Services team and any venue-specific documents used by the Experience Manager.
• Under the management of the Experience Manager and Ancillary Coordinator, supervise the Guest Services team on show days .
• Interact directly with guests and problem-solve in the moment to address their concerns. This may involve addressing ticketing issues, guest complaints, or any other customer service problems.
• All non-union staff working to the end of a concert will be to help in the post-concert venue clean-up process (commonly referred to as the Post-Show Pick).
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees