Experience Specialist

Schuber Mitchell Homes LLC•Centerton, AR

28d

About The Position

The Experience Specialist serves as the primary contact for communications between the home buyer and the company throughout the five-phase build process.

Requirements

Proficient in the use of Windows operating systems and Microsoft Office applications
Ability to learn new software and utilize company HB1 system
Excellent problem-solving and time management skills
Strong interpersonal skills and ability to communicate effectively with multiple stakeholders
Valid driver’s license and clean driving record
Must be at least 21 years of age to drive a company vehicle

Responsibilities

Serves as a representative of the company and guarantees each interaction with a home buyer accurately reflects the company's mission, vision, and values
Coordinates the pre-construction meetings, framing dedications, and the home buyer orientations
Provides updates and establishes customer expectations through weekly video communications with each home buyer throughout the build process
Understands the five-phase build process and utilizes the knowledge to anticipate customer questions
Communicates with the construction and service managers to ensure home quality exceeds company standards
Fosters open communication between the home buyer and the build team to address questions proactively
Resolves customers' concerns quickly and notifies the sales manager of outstanding homebuyer concerns or needs
Collaborates with the build and detail teams to ensure every home is prepared for each experience event
Assures event calendars are accurate and communicates any adjustments accordingly to the home buyer and agent (if applicable)
Completes a home walkthrough prior to every orientation and ensures all checklists and tasks are completed in a timely manner
Creates and assigns action items reflecting tasks to be completed prior to the closing of a home
Attends morning production meetings as a home buyer liaison
In collaboration with the market coordinator, organizes home closings with home buyers, realtors, lenders, and title company
Coordinates appraisals and third-party home inspections
Schedules and submits payment for final cleanings and yard maintenance of each home